Challenge

After 30 years of exceptional success primarily in the Greater Toronto Area, HGC Acoustics (HGC) made the decision to expand and add new offices across North America. In addition, two of the founders had reduced their hours (one significantly) and a successor to the President role had already been named, highlighting the need for succession planning strategies to ensure no institutional or technical knowledge would be lost in the transition.

Having successfully worked with Bellrock 20 years ago at a previous phase of growth, they re-engaged us to help them achieve their goals.

They wanted to:

  • Increase already healthy earnings per share.
  • Design and implement internal infrastructure to support multiple geographic locations and increase efficiency, reduce stress, and improve visibility into business operations.
  • Successfully plan and execute the transition and succession of key personnel.

Solution

HGC engaged Bellrock first for management training and leadership development, and then to facilitate their desired changes and provide strategic support.

Strategic Planning

HGC engaged Bellrock to facilitate their annual strategic planning and then ongoing quarterly planning sessions to help the senior leadership team make key decision and stay focused on top priorities.

Learn more about Strategic Planning

Implementation

Bellrock also worked alongside the HGC team on an ongoing basis for six months to assist with the development and implementation of foundational systems. Working closely with them, we:

  • Created a company-wide process flowchart that clarified activities, improved accountability, helped identify gaps, and supported the development of key processes and procedures.
  • Redesigned the organizational structure to reflect their future growth and succession planning needs.
  • Developed job descriptions for all senior positions and assisted in the roll out of standard and accurate job descriptions across the organization. This supported more effective performance management and growth planning.
  • Defined a comprehensive compensation philosophy for the company.
  • Implemented communication systems to facilitate effective information sharing and space for decision-making.
  • Facilitated the 6 Types of Working Genius training to improve team cohesion.
Learn more about Implementation

Management Training

All existing and new managers in the company attended Bellrock’s Management Foundations program, with the senior leadership also participating in Bellrock’s Advanced Management program. This provided their team with a shared language and understanding of the best practices that we implemented alongside them, improving adoption.

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Results

  • Best financial performance year ever, with an increase in revenue year over year of 19% and net profit of over 15%.
  • Increased staff by 10%, from 36 to 40 employees.
  • Successful transition of power to a new President.
  • A more cohesive leadership team engaging in regular, productive meetings.
  • Standard procedures and templates have been implemented and are improving consistency across the team.
  • Consistent job descriptions and performance management system in place, improving accountability and engagement.

“We’ve been pleased with the guidance and tools that Bellrock provides. They’re helping us to focus on what’s needed to build the launchpad for the next era of our business – very exciting!”

Corey Kinart, President, HGC Acoustics

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