Implementation

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Years of Experience

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Projects Completed

Change Is Hard

Even the best leaders are occasionally frustrated by their inability to change the systems and the behaviours in their organization. They either know exactly what needs to be done but can’t get their people to just do it or are unsure of where to start. While knowing what needs to be done is helpful, convincing others to try those new things and then keep doing them is usually the tricky part.

Does any of this sound familiar to you?

People excitedly take on initiatives, only to let them fall by the wayside after.
Meetings drag on as problems are repeatedly discussed with no solutions in sight.
Mistakes are repeated in the business despite people’s best efforts and training.

If it does, our small business consultants regularly solve these problems with our unique approach to change management and implementation.

How It Works

We’ve worked with hundreds of organizations to overcome their inertia and implement lasting, valuable organizational change. We use proven tactics that combine best practices from psychology and business management to ensure that change not only happens, but also sticks.

Through analysis and strategic planning we uncover and prioritize the foundational systems that need to be upgraded to solve your toughest problems and act on your greatest opportunities. We then work with you and your team to implement those foundational systems until they stick. Once the systems are in place, we act as accountability partners via ongoing strategic planning and advisory services to ensure continual improvement in results.

If you know there’s room to improve but don’t know how, our implementation is for you.
If you’re tired of knowing what to do but being too stretched to do it, this is for you too.
If you’re looking to just say yes and step back, our hands-on approach won’t work.

What’s Included

Deep implementation of the best practices and foundational systems that will help you achieve your goals. We work shoulder-to-shoulder with your team to make change stick in each of the following functional areas:

Leadership

Vision, purpose, values
Strategic planning
Market positioning
Continuity and succession

Management

Goal setting
Motivation
Effective communication
Conflict management

Measurement

Budgeting
Cash flow forecasting
Key performance metrics
Executive dashboards

Process

Macro process flows
Procedures (SOPs)
Documentation systems
Continuous improvement

People

Organizational structure
Job descriptions
Recruiting
Performance management

Communication

The Big Five
Key success factors
Tools and templates
Meeting facilitation

Sales

Sales systems and process
Managing sales teams
Forecasting revenue
Proposals

Operations

Estimating
Scheduling
Project Management
Job Costing

Meet Your Consultants

Our consultants don’t just talk about change. They regularly practice what they preach, working alongside business leaders and managers to implement systems and ensure they stick.

Tara Landes

Founder

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Tara Landes is the Founder of Bellrock and is based in Vancouver, BC. For over 25 years, Tara has helped more than 300 small business leaders solve complex operational challenges. A certified Change Management Practitioner (Prosci) and Licensed Influence Trainer (Cialdini Institute), she leads Bellrock’s management training programs and has guided hundreds of managers to greater confidence and capability. Tara has spoken for TEC Canada, MacKay CEO Forums, Engineers and Geoscientists BC, and The Buildings Show.

Tara earned an MBA from the Richard Ivey School of Business. When Tara is not working with clients, she’s often aboard a boat in BC’s Gulf Islands, reading while her family hauls in prawns and crab.

Gabriel Dhahan

President

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Gabriel (Gabe) Dhahan is the President of Bellrock and is based in Victoria, BC. Gabe is an experienced professional with many years working in a management consulting capacity. He is known for his broad knowledge and ability to explain complex concepts and ideas. He has worked with small business and family enterprise clients in construction, food services, digital marketing, distribution, and more. He is passionate about solving tough problems and enjoys working closely with leaders to achieve lasting, valuable change.

Before Bellrock, Gabe spent several years in technology and worked for a wide variety of small businesses. He earned his MBA from Royal Roads University, is a designated Family Enterprise Advisor (FEA) through Family Enterprise Canada (FEC), and is a Professional Certified Coach (PCC) through the International Coach Federation (ICF). Outside of work you can find Gabe playing with his kids and juggling parenting logistics like a game of Perfection.

Andrea Spiegel

Consultant

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Andrea Spiegel is a Management Consultant with Bellrock and is based in Squamish, BC. Andrea has over 15 years of experience in operations leadership spanning multiple industries including entertainment, wellness, service, trades, and manufacturing. She excels at working with small- to medium-sized businesses to help them define long-term goals, identify gaps in current systems, and map out tangible strategies for sustainable growth.

Prior to joining Bellrock, Andrea worked in operations management roles in a variety of professional environments and has worked with multiple start-ups to scale their businesses. She earned her Bachelor of Arts (Communication Studies) from the University of Calgary, and serves as a member of the Board of Directors for Mission Possible, a Vancouver charity on the Downtown Eastside dedicated to transforming lives through meaningful work. When she’s not working, you can find Andrea in the mountains around Squamish, hiking, camping, or skiing.

Felix Vallieres

Consultant

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Felix Vallieres is a Management Consultant with Bellrock and is based in Victoria, BC. Felix has a background in organizational development and change management. By connecting practical strategy with the human side of work, he helps leaders and teams communicate more effectively, navigate change with confidence, and align people, culture, and systems. His work is grounded in the belief that real growth takes courage, the kind that lets us stay open, steady, and intentional in whatever we do.

Before joining Bellrock, Felix worked with public and private sector clients across Canada on projects focused on organizational effectiveness and change readiness. He earned his Master’s in Change Management from the University of Sherbrooke and is a Certified Trainer in Nonviolent Communication (NVC). Outside of work, you’ll find him exploring Vancouver Island’s trails and sharing good food and conversation.

Marie Mew

Consultant

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Marie Mew is a Management Consultant with Bellrock and is based in Vancouver, BC. With over 15 years of experience in operations and people leadership across retail, wellness, fitness, and technology, Marie takes a sustainable, scalable approach to building systems and supporting teams. Marie partners with business owners to develop values-aligned operations, financial practices, and project management frameworks that enable strategic execution.

Before Bellrock, Marie held senior operations roles where she guided organizations through transitions and led high-performing, cross-functional teams. She earned her Bachelor of Science from the University of British Columbia. In her personal time, you can find Marie running through BC’s mountains, practising Pilates, or obsessively finishing a puzzle while catching up with friends and family.

“We would have been hard pressed to work with some of the big clients we have now if we hadn’t had Bellrock’s help in putting the systems in place.”

Scott Ebner, CEO, Iconic Power Systems

FAQ

The questions about our approach and implementation services are as unique as the businesses we deal with. Here are some answers to get you started.

What does change management and implementation cost?

There are hard and soft costs when it comes to implementation.

The hard costs are our project fees and those typically start at $10,000, but that is rarely where they end. We don’t charge by the hour, we charge by the project, and we base our fees on value, not time. We won’t take on work we can’t see delivering at least a 2:1 return on that investment, which means that most clients are happy to pay more, because they get more. If every time they hand us $10 we hand back $20, they’re going to keep handing us $10 as long as they can.

Often, people ask the cost question when they are worried about value. We remove that barrier with our brand promise. We won’t invoice you if we don’t think the value is there, and we invite you not to pay us if you can’t see value in our work. It’s that simple. No financial risk for Bellrock clients.

The real cost, of course, is the time that you and your team invest with us, and the opportunity cost of investing it with us instead of someone or something else.

How long does change management and implementation take?

Ideally, we work in quarterly sprints, so a short engagement runs three months and a long engagement runs a year or two. That’s just how long it typically takes for the new systems to become entrenched in the business, but some companies are faster and some are slower.

What causes organizational change to fail?

In any business, you can draw a pretty direct line from the results to the leader. All of the good things, and all of the bad things. We work hard to qualify our clients before we get engaged with them to ensure the necessary ingredients for success are in place and if not, we’re plain spoken and direct about what’s missing. We’ve gotten it right hundreds of times. We’ve gotten it wrong three times. Those clients didn’t pay.

Is change management and implementation applicable to small business?

In small business, change management and implementation is even more valuable than in large companies because typically the “managers” spend the majority of their time being “doers”, not sitting behind their desks giving orders.

Big or small, companies hire consultants for one of three reasons.

They don’t have time to do the work themselves.
They don’t know how to do the work themselves.
Their time is more valuably spent working on something else.

Book A Call

Businesses that grow and scale successfully need to develop both their people and their systems. But that’s difficult to do while you’re so busy running everything. Reach out for a free discovery call to see how we can help.