Change Is Hard

Even the best leaders are occasionally frustrated by their inability to change the systems and the behaviours in their organization. They either know exactly what needs to be done but can’t get their people to just do it or are unsure of where to start. While knowing what needs to be done is helpful, convincing others to try those new things and then keep doing them is usually the tricky part.

Does any of this sound familiar to you?

  • People excitedly take on initiatives, only to let them fall by the wayside after.
  • Meetings drag on as problems are repeatedly discussed with no solutions in sight.
  • Mistakes are repeated in the business despite people’s best efforts and training.

If it does, our change management and implementation approach will solve these problems. Permanently.

How It Works

We’ve worked with hundreds of organizations to overcome their inertia and implement lasting, valuable organizational change. We use proven tactics that combine best practices from psychology and business management to ensure that change not only happens, but also sticks.

Through analysis and strategic planning we uncover and prioritize the foundational systems that need to be upgraded to solve your toughest problems and act on your greatest opportunities. We then work with you and your team to implement those foundational systems until they stick. Once the systems are in place, we act as accountability partners via ongoing strategic planning and advisory services to ensure continual improvement in results.

  • If you know there’s room to improve but don’t know how, our implementation is for you.
  • If you’re tired of knowing what to do but being too stretched to do it, this is for you too.
  • If you’re looking to just say yes and step back, our hands-on approach won’t work.

What’s Included

Deep implementation of the best practices and foundational systems that will help you achieve your goals. We work shoulder-to-shoulder with your team to make change stick in each of the following functional areas:

Leadership

  • Vision, purpose, values
  • Strategic planning
  • Market positioning
  • Continuity and succession

Management

  • Goal setting
  • Motivation
  • Effective communication
  • Conflict management

Measurement

  • Budgeting
  • Cash flow forecasting
  • Key performance metrics
  • Executive dashboards

Process

  • Macro process flows
  • Procedures (SOPs)
  • Documentation systems
  • Continuous improvement

People

  • Organizational structure
  • Job descriptions
  • Recruiting
  • Performance management

Communication

  • The Big Five
  • Key success factors
  • Tools and templates
  • Meeting facilitation

Sales

  • Sales systems and process
  • Managing sales teams
  • Forecasting revenue
  • Proposals

Operations

  • Estimating
  • Scheduling
  • Project Management
  • Job Costing
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Deep Experience, Trusted By Clients

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Meet Your Consultants

Our consultants don’t just talk about change. They regularly practice what they preach, working alongside business leaders and managers to implement systems and ensure they stick.

Tara Landes

Founder
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Tara Landes has been working directly with the leaders and managers of dozens of North American companies scaling their businesses and helping them build enterprise value since the turn of the century. She is the founder of Bellrock, a BC-based management consulting firm where remarkable is expected. They have been listed on the Profit W100 and Business in Vancouver’s Largest Sales and Management Training Companies. Bellrock helps business leaders solve their toughest problems. Permanently. She is also a highly sought-after speaker.

Tara earned an MBA from the Richard Ivey School of Business. Currently, Tara is an elected board member for Centre Bay Yacht Station and a mentor in The Forum Mentor Program. When she is not helping clients, you’ll find her on a boat in the Gulf Islands of British Columbia, reading a great book while her husband and sons fish.

Gabriel Dhahan

President
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Gabriel (Gabe) Dhahan is the President of Bellrock. An experienced professional with many years working in a management consulting capacity, Gabe is known for his broad knowledge and ability to explain complex concepts and ideas. He has worked with small business and family enterprise clients in construction, food services, digital marketing, distribution, and more. He is passionate about solving tough problems and enjoys working closely with leaders to achieve lasting, valuable change.

Before Bellrock, Gabe spent several years in technology and worked for a wide variety of small businesses. He earned his MBA from Royal Roads University, is a designated Family Enterprise Advisor (FEA) through Family Enterprise Canada (FEC), and is a Professional Certified Coach (PCC) through the International Coach Federation (ICF). He serves as an FEC Ambassador, was a Project Advisor with FEC’s FEA program, and participated as a mentor in YWCA’s NextStep program.

Matt Wills

Consultant
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Matt Wills is a Management Consultant with Bellrock. Matt brings a diverse set of skills having worked in front line, hands-on operations and managing businesses. He has a passion for helping organizations understand their purpose, identify improvement opportunities, and implement long lasting solutions.

Prior to joining Bellrock, Matt gained management experience in agriculture, customer service, and logistics. In these roles he implemented system and process changes to improve operations and overall performance. Matt earned his Bachelor’s Degree in Commerce at Lincoln University, New Zealand. In his spare time Matt enjoys cycling, hiking, and skiing, and can be found seeking out BC’s best hot chocolate!

Andrea Spiegel

Consultant
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Andrea Spiegel is a Management Consultant with Bellrock. Andrea has over 15 years of experience in operations leadership spanning multiple industries including entertainment, wellness, service, trades, and manufacturing. She excels at working with small- to medium-sized businesses to help them define long-term goals, identify gaps in current systems, and map out tangible strategies for sustainable growth.

Prior to joining Bellrock, Andrea worked in operations management roles in a variety of professional environments and has worked with multiple start-ups to scale their businesses. She earned her Bachelor of Arts (Communication Studies) from the University of Calgary, and serves as a member of the Board of Directors for Mission Possible, a Vancouver charity on the Downtown Eastside dedicated to transforming lives through meaningful work. When she’s not working, you can find Andrea in the mountains around Squamish, hiking, camping, or skiing.

“We would have been hard pressed to work with some of the big clients we have now if we hadn’t had Bellrock’s help in putting the systems in place.”

Scott Ebner, CEO, Iconic Power Systems

FAQ

The questions about our approach and implementation services are as unique as the businesses we deal with. Here are some answers to get you started.

What does change management and implementation cost?

There are hard and soft costs when it comes to implementation.

The hard costs are our project fees and those typically start at $10,000, but that is rarely where they end. We don’t charge by the hour, we charge by the project, and we base our fees on value, not time. We won’t take on work we can’t see delivering at least a 2:1 return on that investment, which means that most clients are happy to pay more, because they get more. If every time they hand us $10 we hand back $20, they’re going to keep handing us $10 as long as they can.

Often, people ask the cost question when they are worried about value. We remove that barrier with our brand promise. We won’t invoice you if we don’t think the value is there, and we invite you not to pay us if you can’t see value in our work. It’s that simple. No financial risk for Bellrock clients.

The real cost, of course, is the time that you and your team invest with us, and the opportunity cost of investing it with us instead of someone or something else.

How long does change management and implementation take?

Ideally, we work in quarterly sprints, so a short engagement runs three months and a long engagement runs a year or two. That’s just how long it typically takes for the new systems to become entrenched in the business, but some companies are faster and some are slower.

What causes organizational change to fail?

In any business, you can draw a pretty direct line from the results to the leader. All of the good things, and all of the bad things. We work hard to qualify our clients before we get engaged with them to ensure the necessary ingredients for success are in place and if not, we’re plain spoken and direct about what’s missing. We’ve gotten it right hundreds of times. We’ve gotten it wrong three times. Those clients didn’t pay.

Is change management and implementation applicable to small business?

In small business, change management and implementation is even more valuable than in large companies because typically the “managers” spend the majority of their time being “doers”, not sitting behind their desks giving orders.

Big or small, companies hire consultants for one of three reasons.

  1. They don’t have time to do the work themselves.
  2. They don’t know how to do the work themselves.
  3. Their time is more valuably spent working on something else.

 

Book A Free Discovery Call

Businesses that grow and scale successfully need to develop both their people and their systems. But that’s difficult to do while you’re so busy running everything. Reach out for a free discovery call to see how we can help.

Include any relevant details (e.g., company information, focus areas, challenges/opportunities, etc.) or questions you’d like us to consider in advance.

“If you want to take your busines from good to great, call Bellrock.”

Trevor Mann, CEO, Don Mann Excavating

Related Case Studies

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Training

Great leaders and managers aren’t born. We make them. Our leadership development and management training programs are the most actionable, practical, and valuable on the market.

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