Triton Environmental Consultants Ltd. is an employee owned environmental consulting firm that provides aquatics and fisheries expertise to industry and government throughout Western Canada. Starting in 1989 with a single office, the company grew organically to five offices throughout BC and Alberta. 2009 saw the completion of a succession plan that brought a new generation into positions of ownership and senior management – by that time, the company had successfully transitioned new people into positions of control. The new senior team members were bright, eager and had 45 employees to keep busy. In only two years they increased their sales dramatically, but the profitability of the business was not keeping pace with the sales growth. They quickly realized the need for a more professional approach to operating the company but were all working long hours and couldn’t seem to find the time to work on improving operations. With young children at home and more than full time jobs operating the company, they knew a part-time MBA program was unrealistic for any of them – but so was continuing to manage their business off the sides of their desks.
In 2011, Triton engaged Bellrock to provide an outside perspective on the management team’s problems. Self-described as biologists with no formal management training, they recognized that the systems and processes they had could not take them to where they wanted to be. Their goals were to:
- Double in revenue over the next 2-3 years.
- Create a better work-life balance for the senior executive team.
- Grow the company by 15-25 people.
- Unify the five offices to work cohesively rather than in silos.
Bellrock’s initial project lasted 6 months, plus several follow-up strategic planning projects. We worked closely with the management team and staff to:
- Restructure the company to support future growth while providing staff with higher potential and broader career options.
- Facilitate annual long-term strategic planning sessions to guide the company’s growth.
- Implement communication systems to more effectively share information throughout the organization.
- Create monitoring and reporting tools including budgets, cash flow forecasts and dashboards.
- Implement resource management systems to increase scheduling effectiveness and provide staff with better work-life balance.
- Standardize project controls across the organization to capture scope changes and expansions while providing feedback mechanisms for continuous improvement.
Results – Immediate
- The company enjoyed the most profitable month in its history.
- Annual profits tripled compared to the previous year.
Results – Three Years Later, 2014
- Revenue increased by over 218% and the company now has more than 160 employees.
- Pre-tax profit increased by over 450%.
- The company’s ERP system is fully implemented and the management team reviews metrics weekly to make informed decisions.
- Staff from geographically dispersed offices are communicating better and forming more multi-disciplinary teams.