While much has been said on how to avoid complaints from your customers, they will still happen. Assuming you’re a good person trying hard, being told you aren’t delivering takes your lizard brain from zero to sixty in a flash. You are under attack! Your heart starts pounding, blood flows from the extremities, you feel… Read more »
Business in Vancouver asked us what advice we would give an established business to help them find new customers. The answer? Do Something. There are many strategies for finding clients – approach new markets, offer different services, create a unique product, or enter a geographic region you’ve never tried. While business leaders spend a lot… Read more »
An account review is a regularly scheduled meeting between a supplier and client. It is an opportunity to review each others’ performance and working relationship and, to develop that relationship further.