Fresh Perspective.

Lasting Results.

communication

Are Emojis Okay for Business Email?

& Communication.

Emojis

Have you ever experienced the scenario where a team member is lamenting their colleague’s lack of responsiveness? The email chain has gone back and forth ten times with clarifying questions and still there is no resolution. In your mind, the situation is ridiculous. The people writing the emails are sitting three cubicles away from each… Read more »

The Recognition Gap: Make Sure Your Team Feels Appreciated

& Leadership.

The recognition gap is the space between the amount supervisors think they meaningfully recognize their employees’ accomplishments and the amount the employees perceive that recognition. Carolyn Wiley’s research reports that “while 80% of supervisors claim they frequently express appreciation to their subordinates, less than 20% of the employees report that their supervisors express appreciation more… Read more »

How to Deliver the Company Address

& Accountability, Leadership.

leader delivering the company address

In our work as consultants to various businesses, we have witnessed what we hope isn’t a growing trend but rather a neglected area of leadership practice: the infrequency of formal company addresses or town halls. From the leader’s perspective, this makes sense. We hear, “They already know what we do and why we do it,”… Read more »