The only thing you know for sure is that your business has to adapt, easily and often, if you want to remain profitable. Your clients may be happy today, but what systems and processes can you install to ensure you keep them happy in the future?
Out-of-office alerts, on-hold recordings and email footers don’t have to be boring. I’ve always wanted anyone who interacts with my company to be delighted with their experience. I learned this 20 years ago in San Francisco. I was wandering Fisherman’s Wharf on a gorgeous spring day. There was a crowd of people standing on one… Read more »
Annual employee surveys gather critical information about what staff members really think of their jobs. If constructed well, a survey provides great insight into what the company excels at, and what it could do better. But many companies do not formally survey their employees simply because they haven’t figured out how to do it effectively,… Read more »
This article is meant for those of you who have either never used LinkedIn, or have used it, but don’t understand what all the fuss is about. Think about this: as of September 30, 2012, LinkedIn had over 6 million members in Canada, and globally, 187m+ members. There are bound to be people using LinkedIn… Read more »
Are you worried you are missing out on millions of dollars in profit just by making the common operations mistakes of entrepreneurs? Ask yourself these questions: 1. Do you believe management activities are best saved for slow times? There is a purpose and value to dedicated management activity in almost every environment. If you prefer… Read more »
Business in Vancouver asked us what advice we would give an established business to help them find new customers. The answer? Do Something. There are many strategies for finding clients – approach new markets, offer different services, create a unique product, or enter a geographic region you’ve never tried. While business leaders spend a lot… Read more »
People intuitively understand that there is value in an outside perspective. How much value, however, is largely dependent on whose perspective you get. The difference between good and great is often counter-intuitive, and a consultant’s value can be tough to decipher in just a meeting or two. Finding the right consultant was Bellrock’s challenge when… Read more »
Missed Part 1 or 2 of our series? Check out Finding the Talent Pool for Your Tribe and Finding The One. Most leaders have the best of intentions at the start of the recruiting process, thinking that when this person comes on board, this time things will be different. You will teach him everything he… Read more »
They said we were crazy to launch a small business consultancy in Vancouver when we had: No relationships No local track record No start-up capital But, we weren’t worried. After all, it was autumn 2008: It was the middle of the greatest economic meltdown in 70 years The Olympics were coming and no one would… Read more »
If you consider your people one of your business’s greatest assets, then finding and retaining exceptional managers is a very high priority for you. Those who achieve success in this quest acknowledge that a great manager will pay dividends for many years, and finding a great manager is a time consuming process.