Introduction to Management
This module introduces participants to the art and science of management and how it differs from leadership. It identifies the key skills that managers need to be successful, particularly around managing strategy, systems, and people.
Concepts covered: Management vs. leadership, model for managing, change matrix, power models, foundational systems, and strategic planning.
Recruiting Top Talent (The Manager’s Role)
A bad hire can cost a company from between 3-10x that employee’s salary in lost time, training, and opportunity cost. This module teaches participants how to effectively recruit and onboard staff so that they are productive in the shortest amount of time.
Concepts covered: Manager vs. HR duties in hiring, hiring for strengths, the ideal team player, interview best practices, and onboarding.
Managing Employee Performance
Participants dive deeper into how to onboard new hires so they become productive quickly and stay motivated. Managing and measuring performance is taught with specific methodology. In addition, progressive discipline and offboarding are covered.
Concepts covered: Effectiveness onboarding, performance evaluation systems, progressive discipline, and offboarding.
Setting Expectations and Delegation
This module teaches participants communication best practices for them to work through their staff to get things done. This includes not just setting expectations, but also the feedback and follow-through needed to achieve the desired results.
Concepts covered: Expectation setting best practices, stretch goals, SMART goals, verbal upfront contracts, CPQQRT Q3, and 1:1 meetings.
Finance for Non-Finance Managers
This module teaches participants how to read and use financial statements to make informed decisions. We explain the language of finance, and create simple statements to demonstrate how to use the concepts.
Concepts covered: Balance sheet, income statement, cash flow forecast, budgets, and how to analyze company performance.
Participants will understand why meetings are simultaneously the most vivified management tool and the most efficient form of communication when done well. We teach how to facilitate constructive participation and get the most from any meeting.
Concepts Covered: Strategic vs. tactical meetings, huddles, departmental meetings, setting agendas, the role of leader and chair, and ground rules.
In about 85% of companies, employees’ morale sharply declines after their first six months – and continues to deteriorate for years afterwards. This module teaches how to prevent that decline and keep employees engaged and motivated.
Concepts covered: Model for motivation, self-motivation, managing strengths and weaknesses, giving praise, ARCTIC, and handling different responses to expectations.
This module teaches participants how to develop staff in a way that lets them define a career that fits the needs of both the company and the employee. Companies can increase retention and focus their training budgets on areas that will have the greatest impact.
Concepts covered: Coaching and mentoring, effective relationships, educational development, career pathing, improving engagement, succession planning, and developing managers into leaders.