In the first class of our management training programs, we ask what each participant’s goals are. How to manage time, how to delegate, how to motivate, and how to develop employees are common requests. But the lucky few slated for promotion also ask, “How do I manage my peers? I used to be their co-worker… Read more »
You’ve probably apologized many times in your life. When we apologize (and when we actually mean it), it’s important to be direct and own up to our mistakes. However, it’s hard to do this properly because our instinct is to protect our ego. We want to maintain our self-image so much that, when we say… Read more »
This article provides a primer on the difference between cash and profit.