The goal of change is to deliver whatever the desired outcome was that precipitated the change. No company implements a new software system just to complete the implementation. Project management criteria such as on time or on budget are necessary but not sufficient for a successful change initiative. Companies implement software to realize financial gain,… Read more »
The goal of a communication plan (in change management) is to create awareness, desire, knowledge, ability, and reinforcement with each of the audiences that will be impacted by change. An effective communication plan builds awareness of the nature of the change and communicates the risks of not changing. It enables sponsors to interact with employees, formalizes feedback… Read more »
In our first article on the leader’s role in change management, we outlined the leader’s role in actively and visibly participating in change. The next role they play is in building a coalition of sponsorship, which involves finding the right people in positions of authority and proximity to implement the change. Note that leaders can never… Read more »
Improve the ROI of Change Initiatives Whether you’re implementing a new ERP or just changing the way timesheets are submitted, why is change so hard? Too often, it’s because the person in charge of the change initiative is a Project Manager and understandably treats it like a project, with timelines and deliverables, while ignoring the… Read more »
People can’t live up to your expectations if they don’t know what they are. Yet a breakdown of this communication is often the root cause of any failure to accomplish a goal. Managers are always telling us: “This can’t continue, but I want to give them a fair chance. How do I know if it’s… Read more »
Are you worried you are missing out on millions of dollars in profit just by making the common operations mistakes of entrepreneurs? Ask yourself these questions: 1. Do you believe management activities are best saved for slow times? There is a purpose and value to dedicated management activity in almost every environment. If you prefer… Read more »
They said we were crazy to launch a small business consultancy in Vancouver when we had: No relationships No local track record No start-up capital But, we weren’t worried. After all, it was autumn 2008: It was the middle of the greatest economic meltdown in 70 years The Olympics were coming and no one would… Read more »
An account review is a regularly scheduled meeting between a supplier and client. It is an opportunity to review each others’ performance and working relationship and, to develop that relationship further.
An RFP (Request for Proposal) is issued as part of the procurement process to allow multiple suppliers to competitively bid on providing a product or service. If you are responding to RFPs as a business channel, employ these best practices to win more contracts more often.
“We offer the highest quality, the best service, and the lowest price. You can have any two you want.” – Unknown Salesman There are many attributes prospects are looking for from their supplier and the sales people who say “they all just want the cheapest one” is doing your company a disservice. Describing your prospects’… Read more »