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Lasting Results.

Business Management Blog

Building Exceptional Managers

& Leadership.

One would assume that if you find a strong leader in a company, that person is innately able to build great managers. But for some leaders – in fact, many leaders – their abilities rest more in attracting and retaining great talent than teaching that talent the best practices and managerial skills to do their… Read more »

Five Habits of Strong Leaders

& Accountability, Leadership.

The correlation between the performance of an organization and its leadership is obvious when you compare only a few companies. And if they are in the middle of a change initiative, leadership becomes an even more important factor. The companies that we’ve seen enjoying the highest returns are those with a leadership team that exhibits five… Read more »

Culture Via Hollywood

& Leadership.

Trying to explain what it is like to work with your organization is like trying to describe the colour blue to a blind person. We embed ourselves in a couple dozen companies a year, and every one of them is unique. There are inside jokes, quirky personalities, and a whole lexicon of references and language… Read more »

Three Simple Ways to Delight

& Sales.

Out-of-office alerts, on-hold recordings, and email footers don’t have to be boring. I’ve always wanted anyone who interacts with my company to be delighted with their experience. I learned this 20 years ago in San Francisco. I was wandering Fisherman’s Wharf on a gorgeous spring day. There was a crowd of people standing on one… Read more »

5 Ways to Capitalize on LinkedIn

& Sales.

This article is meant for those of you who have either never used LinkedIn, or have used it, but don’t understand what all the fuss is about. Think about this: at the time of the original publishing of this post (September 30, 2012) LinkedIn had over 6 million members in Canada and 187 million members… Read more »