Fresh Perspective.

Lasting Results.

Business Management Blog

Know If They Like You. Guaranteed.

& Sales, Strategy.

The only thing you know for sure is that your business has to adapt, easily and often, if you want to remain profitable. Your clients may be happy today, but what systems and processes can you install to ensure you keep them happy in the future?

Three Simple Ways to Delight

& Sales.

Out-of-office alerts, on-hold recordings and email footers don’t have to be boring. I’ve always wanted anyone who interacts with my company to be delighted with their experience. I learned this 20 years ago in San Francisco. I was wandering Fisherman’s Wharf on a gorgeous spring day. There was a crowd of people standing on one… Read more »

Why and How: Employee Interviews and Surveys

& Leadership.

Annual employee surveys gather critical information about what staff members really think of their jobs. If constructed well, a survey provides great insight into what the company excels at, and what it could do better. But many companies do not formally survey their employees simply because they haven’t figured out how to do it effectively,… Read more »

5 Ways to Capitalize on LinkedIn

& Sales, Strategy.

This article is meant for those of you who have either never used LinkedIn, or have used it, but don’t understand what all the fuss is about. Think about this: as of September 30, 2012, LinkedIn had over 6 million members in Canada, and globally, 187m+ members. There are bound to be people using LinkedIn… Read more »

5 Hours to a New Customer

& Sales.

Business in Vancouver asked us what advice we would give an established business to help them find new customers. The answer?  Do Something. There are many strategies for finding clients – approach new markets, offer different services, create a unique product, or enter a geographic region you’ve never tried. While business leaders spend a lot… Read more »